02.04.2020 – KVD Service Podcast on IT in the Corona Crisis: Interview with INS

Crisis-proof IT – Pandemic plans, ISO certifications and crisis-infrastructure

As part of the KVD Service Podcast, KVD editor Michael Braun regularly talks to service experts and decision-makers about the latest topics regarding to technical service, traditional customer service and digital services. However, in the wake of the Corona crisis, the KVD has started to focus on acute themes related to IT, labor law, data protection and mobile work. This time he interviewed us, INS Systems, on these topics.

As experts in their field, Knut Krummnacker and Giovanni Serpi, who are part of the management of INS Systems GmbH, explain their preparations regarding the crisis prevention, their approach to home office and mobile work in the wake of the current corona crisis. The KVD editor Michael Braun will moderate the event.

The podcast (German language) is available on Spotify, Soundcloud and Apple Podcast and on our website:

Subscribe to the KVD SERVICEPODCAST on one of these channels in order not to miss any of the exploratory episodes.

Why a podcast?

According to a new survey by Deloitte, podcasts have received an additional boost due to the current situation and have found their way out of the technology-savvy nook. Moreover, podcasts have evolved into an important information medium – especially on the subject of corona. The formats go deeper and deeper than the news from TV and radio, and scores with relevant background information.

About the KVD

The service association KVD e.V. is Europe’s largest and most important association for professional experts and junior staff regarding service. It supports all of its members on the subject of the design for their professional customer service through network events, trainings, and further education as well as the integration of latest research results.

You can find additional information here: https://www.kvd.de (available in German language only).